Privacy

PicoNext Privacy Policy

Updated 1 October 2024

Your information privacy and security is very important to us. This document explains how PicoNext uses data we collect from you when you use our website, referred to as “PicoNext” and/or the “Service”, as well as data we collect from other interactions you may have with PicoNext. This document also describes how you find out what information we have collected from you and how to stop us from collecting or using your data.

1. What personal information do we collect from you?

PicoNext obtains information about you both offline and online. Data is collected when you create a PicoNext account to access products and services, interact with the PicoNext web pages, or register to attend a PicoNext-sponsored event, such as webinars or watch our videos, tutorials, and/or download our whitepapers. We term all online information you interact with as ‘Content’.

The specific information that we collect from you depends on your interaction with PicoNext.

If you disclose your personal information, we collect it. This information may include:

  • Name, company contact information (company name, address, phone, and email address), and if you order and pay for Services online, we (or our payments processor) record your credit card account number, the associated contact information, billing address and all the data you enter when an order is placed. We also independently collect information from you as you access or download any of our Content;
  • Product, supplier, and company-related Content you input into the Service and potentially related personal information (like electronic identifiers on who is posting the information), and data from your input devices are recorded. These identifiers include special tags that come with the data (called ‘metadata’), such as the date of submission and the date a file was created;
  • Screens you have looked at or have clicked on;
  • Device information: We collect information about the mobile device or computer you use to access the Service, including the hardware used, operating system and version, unique device identifiers and the mobile network carrier you used to access the service;
  • Log Information: We log information about your use of the Service, including the type of browser you use, access times, pages viewed, your IP address and the link or page you used to navigate to our Service;
  • Company data such as the name and location of your company and, if available, your role within the company, as well as publicly available company information;
  • We may also collect information via “tracking pixels”. Tracking pixels are electronic images that may be used by our Service or are present in opened emails used to understand usage and campaign effectiveness and to count your visits to specific pages, or determine whether an email has been opened and acted upon;
  • Information is also collected through cookies and/or via tracking pixels as you use the webpages on the site or that we send to your computer or mobile device. The purpose of this cookie is to identify you when you use the Service so that we can enhance (make your service faster) and customize your experience. For more information about cookies, and how to disable them, please see Section 9: “Privacy Rights: How you can manage or delete your information” below.
  • Sometimes our computers may automatically process content you provide us for the purposes described below.

2. Do you have to provide your personal information to us?

In cases where providing us with your personal information is optional, we will tell you the input is optional to make this clear. In general, we do need the required personal information (usually noted) and we are unable to provide you with the Service if you do not provide the required information to us.

3. How (and why) do we use your personal information?

We use personal information collected about you in the US, EU/EEA, the UK and other jurisdictions, to communicate with you, to respond to your requests, and to tailor our product and our marketing activities to your professional interests.

Specifically, we use the information we gather about you to:

  • Deliver the Services requested
  • Verify your identity and prevent fraud
  • Update your online records
  • Respond to your questions and requests to provide customer service
  • Process requests you make and send related information back to you or to our business partners/vendors, but only if they are used as part of the Services you use on PicoNext
  • Bill you for system usage as agreed
  • Provide personalized services and content presented to you, such as tailoring our Services and your digital customer experience—Personalizing the screens and information that we show you
  • Send you technical notices, updates, security alerts and support and administrative messages and to keep records of our communications between you and our staff
  • Communicate new information and features
  • Monitor and analyze trends including your usage and activities in connection with the Service and to maintain the security of our sites, networks and systems.
  • Comply with valid legal procedures, requirements, government regulations, or statutes
  • Offer targeted communications if you have opted-in to receive such communications
  • Improve the operation of our business
  • For management and auditing of our business operations including accounting audits
  • For internal market research and analysis (such as your usage statistics) to help us improve the Service

4. For how long do we retain your personal information?

PicoNext maintains personal information for the following retention periods:

A. Subscriptions. If you have subscribed to PicoNext, your account information will be retained for:

  • As long as you maintain an active account. Your account and account information will be deleted if you do not log in for 18 consecutive months. PicoNext retains records of that deletion for 90 days.
    • Note: Company Content you choose to post via the PicoNext Service on a Web3 Public Ledger (blockchain) is immutable and cannot be deleted
  • After service termination, any personal information will be deleted within 3 months of termination
    • If you want all personal and account information deleted sooner after account termination, please contact support@piconext.com

B. Transaction History. Information about you we collect to engage in transactions with our customers, suppliers and business partners, and to process purchases of our products and services:

  • Are retained for the duration of the transaction or services period, or longer as necessary for record retention and legal compliance purposes.

C. Marketing. If you have subscribed to a PicoNext Service or sign up to receive PicoNext marketing materials or any of our Content, your information will be retained for:

  • As long as you are subscribed to our distribution lists.
  • We also retain a record of unsubscribe actions in order to facilitate ongoing processing of those requests. If you want your record of unsubscribe actions permanently deleted, please contact support@piconext.com

D. Support. Contact information such as your email address or phone number collected online on our sites or offline from our technical support interactions with you, as well as details of support requests will be retained for as long as we have an active (customer) relationship with you. Upon service termination:

  • If you have reached out to us via support emails, we will delete all of your specific personal information of the closed email within 3 months
  • If you have reached out to us via online support chat, we will delete all chat transcripts within one month after the chat has concluded

E. Opt-out Preferences. Personal information needed to retain your opt-out preferences is retained for 20 years (or longer as necessary to comply with applicable law).

5. When and how we disclose your personal information to third parties

We may disclose personal information to third parties for the following business purposes:

  1. Third-party service providers. To perform necessary business functions on behalf of PicoNext, like credit credit card processing services, order fulfillment, analytics, event/campaign management, website management, information technology and related infrastructure provisioning, customer service, email delivery, auditing, and other similar services;
  2. Business acquisition, reorganization or bankruptcy. Only in the event of a business reorganization, bankruptcy, merger, sale, joint venture, assignment, transfer or other disposition of any or all of our business assets or stock, PicoNext may be required to disclose relevant personal information;
  3. As required by law to comply with a subpoena or other legal process, when we believe in good faith that disclosure is required and necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests, including public and government authorities outside your country of residence, for national security and/or law enforcement purposes.

We may share the following type of personal information with third parties for commercial purposes:

  1. Information you request. PicoNext Authorized distributors or resellers may receive your pertinent information in order to provide requested information related to your interests.
  2. Web or in-person events. Event partners or conference sponsors for PicoNext events may want to know who has registered for an event or require or have access to personal data you scan your badge at a sponsored event or tradeshow booth.
    • When this category of third parties are given access to personal information, we will take appropriate contractual, technical and organizational measures designed to ensure that personal information is processed only to the extent that such processing is necessary, consistent with this Privacy Policy, and in accordance with applicable law.

PicoNext DOES NOT share retained personal information with third parties for other commercial purposes.

We DO NOT share personal information with businesses that offer complementary products and services or with third parties to facilitate interest-based advertising.

6. How is Personal Information handled Globally?

PicoNext is a global corporation and personal information is processed globally as necessary in accordance with EU regulations and this policy. If personal information is transferred to PicoNext from a country that does not provide an adequate level of protection for personal information, PicoNext will take adequate measures designed to protect the personal information, such as ensuring that such transfers are subject to the terms of the EU Model Clauses or other adequate transfer mechanism as required under relevant data protection laws.

7. How is your Personal Information Secured?

PicoNext has implemented appropriate technical, physical and organizational measures designed to protect personal information against accidental or unlawful destruction or accidental loss, damage, alteration, unauthorized disclosure or access, as well as all other forms of unlawful processing.

8. You can decide what communications you receive

From time to time PicoNext may send email messages or other forms of marketing communications to you describing new services, new items, featured products or promotions. You can choose to stop receiving marketing emails from us at any time by following the “Unsubscribe” instructions in those messages, or by replying STOP to a text message. Please note that if opted out, we may still send you transactional or relationship messages, such as those about your account or our ongoing business until you cancel your account.

9. Privacy Rights: How you can manage or delete your information

A. Delete your personal information. You can ask us to erase or delete all or some of the information about you by emailing us at support@piconext.com

B. Change or correct personal information. You can also ask us to change, update or fix information about you, particularly if it is inaccurate by emailing us at support@piconext.com.

C. Object to, or limit or restrict use of personal information. You can ask us to stop using all or some of the information about you or to limit our use of it (for example, if the information about you is inaccurate).

D. Right to access and/or have your information provided to you. You can also ask us for a copy of information about you and can ask for a copy of information about you provided in machine readable form if you reside in the EU, UK, California or other jurisdiction that provides you this right as a matter of law.

E. Cookies. Most web browsers are set to accept cookies by default. You can set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Services provided.

10. Children’s Privacy

PicoNext is focused on serving the needs of businesses and organizations, PicoNext's Services, websites, and marketing are not directed to minors and PicoNext does not promote or market its services to minors.

  • If we learn that any personal information has been collected inadvertently from a child under 16, we will delete the information as soon as possible. If you believe that we might have collected information from a child under 16, it is your responsibility to contact us at support@piconext.com

11. Who at PicoNext is responsible for keeping data safe?

PicoNext employs a Data Protection Officer who follows EU, UK and US Data protection requirements, and the legal and regulatory data privacy policies of the EU, UK and US. The PicoNext DPO also updates and enforces this Privacy policy and may be contacted at support@piconext.com.

12. Changes to the Privacy Policy

This Privacy Policy was updated on 1 October 2024. We reserve the right to change, modify or amend this policy at any time. Use of the PicoNext Service after modification implies that you consent to this Privacy Policy as modified.

13. California Privacy Rights

Under the California Consumer Privacy Act (CCPA), as amended, California residents may request that we:

A. Disclose to you the following information: the categories and specific pieces of personal information we collected about you and (if) the categories of personal information were sold; the categories of sources from which we collected such personal information; the business or commercial purpose for collecting or selling personal information about you; and the categories of third parties to whom we sold or otherwise disclosed personal information (see Section 1 above);

B. Delete personal information we collected from you or correct inaccurate personal information about you (see Section 9A); or

C. Opt-out of any future sale of personal information about you (see Section 8).

The Service is offered by PicoNext located at 8850 S. 700 E. #81, Sandy UT 84070, and can be reached via email at support@piconext.com. If you are a California resident, (a) you may have this same information emailed to you by sending a letter to the foregoing address with your email address and a request for this information; and (b) in accordance with Cal. Civ. Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

14. Questions or Complaints

If you have questions or complaints about this policy, you can contact us at support@piconext.com